上海/北京需要一位 Customer Program Manager
发布时间：2015-8-10 11:53
发布者：KT咨询
关键词：
半导体客户支持
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【猎头职位：上海/北京需要一位 Customer Program Manager】联系人：Estelle-Lv，邮箱：hr@kthr.com，微信也可查询职位啦！打开手机微信，搜号码“KTHR_COM”或查找微信公众帐号“KT人才”或扫描以上二维码即可添加，欢迎大家关注！ Summary of Post: • Key role to oversee and manage program delivery from the Touch Application Teams in several global locations； • Strongly customer focused role overseeing developments from concept to completion for a number of Tier1 and Tier2 customers； • To drive operational excellence on commissioned programs, and also work alongside Marketing on pre-commissioned initiatives to propose new opportunities； • Build and maintain a solid relationship with designated customers’ program teams and management, managing expectations and commitments at all times； • Maintaining highest levels of customer satisfaction with regard to program execution； • Ensure management support at all times through appropriate and timely reporting； Duties: • On a ‘day to day’ basis manage the customer program objectives (requirements, milestones and deliverables)； • Ensure deliverables from all domains and sites are delivered to customers on time, and all reviews and acceptance indicators are met； • Direct Application Team resources and coordinate second line support (R&D/UK and SoC/Norway), managing one roof activities as needed； • Negotiate and secure engineering skills and resources from the engineering managers • Take part in the weekly resourcing reviews to represent priority of designated customers； • Regular customer visits to present schedule and status and conduct interactive project reviews； • Read customers demands and satisfaction level and bring into organisation • Consider customers feedback on road mapping alongside Marketing and identify new opportunities (scope project and present to management for sanction)； • Manage customer change requests to the mutual benefit of customer and own organisation； • Regular and structured reporting to management covering projects status, concerns, and up to date business indicators (ramp dates and profiles, ROI)； • Understand sufficient technical details about each project to make good management decisions in conjunction with Engineering Managers； • Acquire knowledge of relevant Touch products and their applications； • Prepared to travel extensively in support of achieving goals including identifying new opportunities. Position/Skill Requirements: • Previous track record of Customer focussed Program and Project Management； • Pragmatic, fair and firm manner dealing with Application Teams and able to motivate and guide； • Excellent manner with customers； • Hi-tech fast paced development background (preferably in mobile applications)； • Significant evidence of customer interaction and success. Preferred Skills： • Formal PM training； • Previous hands-on development background. Education: • Preferably a high achievement degree in Electronics, Computer Science or possibly Physics Min. years of experience required; • A minimum of eight years of job related experience including 3+ years in managing customer projects and 6 + years in the engineering discipline in industry.  |
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